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Welcome to Wondr Diamonds, Free shipping on all orders

Terms and Conditions

Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website's Privacy Policy (which is hereby incorporated by reference herein).

These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with by the Website to transact business on the Website (hereinafter referred to as Customers/ You").

DEFINITIONS:

"Jewellery" means the jewellery that is predesigned or jewellery set with diamonds and / or gemstones that are available for sale on our website. Please note that all Jewellery is sold on "as is" basis. "Mounts" are defined as designs that hold a diamond(s) / gemstone(s) in place, which may or may not have diamonds/ gemstones.

TERMS OF USE:

  • Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact in the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with the Company and these terms and conditions including the policies constitute your binding obligations, with the Company.
  • For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering in the Website as Registered User using the computer systems, Mobile phones etc,. The Company allows the User to surf the Website or making purchases without registering in the Website. The term "We", "Us", "Our" shall mean the Company.
  • When you use any of the services provided by Us through the Website, You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. The Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time without any prior written notice to you. It is your responsibility to review these Terms and Conditions periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms and conditions, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
  • Certain orders may constitute improper use of the Website by you, the Company has the right to indefinitely suspend or terminate your account or block access of your membership on the Website and refuse any and all current or future use of the Website or the Products (or any portion thereof).

REGISTRATION:

You must be 18 years of age, to avail the Services. Minors may only use the service under the supervision of an adult. Your mobile phone number and/or e-mail address is treated as your primary identifier on the Platform. It is your responsibility to ensure that your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform.

PRIVACY AND SECURITY:

  • You are responsible for maintaining confidentiality of your username, password and other sensitive information. You are responsible for all activities that occur in your user account. You acknowledge that the Company is not liable for any loss suffered by you as a result of any breaches in security.
  • You also agree to provide true, accurate, current, and complete information about yourself as prompted by the Website's registration form. If you provide any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, the Company has the right to cancel the order placed by you, indefinitely suspend or terminate your account or block access of your membership in the Website and refuse any and all current or future use of the Website or the Products (or any portion thereof).
  • You agree that the Company shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including breach of security.
  • We may use your information such as device ID, location or an account email address used with the Company account to determine eligibility and any offers thereof. We may share personal information with our other entities and website Partners only for the purposes of giving enhanced customer services to you.

PRODUCT INFORMATION:

  • The Company takes great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given. The Company states that the images available on the website are only indicative. This Website offers lab-grown diamond jewellery for personal consumption, inclusive of, customized and readymade jewellery.
  • Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. There might be some nominal weight difference in the weight as every piece of jewellery is handcrafted. The Company shall not be liable for any legal action on this account.

PRICES:

  • Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.
  • The taxes and delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment will be refunded to you, even if it has been initially validated.

PAYMENT:

  • The facility for online payments through credit cards or debit cards or net banking account or cash or any other mode is available for selected credit cards, debit cards, net banking accounts, and cash only. You must use the credit card or debit card or net banking account or cash that you are authorized to use (“Hereinafter referred to as the Payment Card”).
  • You confirm and acknowledge that you are aware of the fact that when making an online payment through Your Payment Card, You may be directed to the payment gateway page. The payment gateway may redirect you to other websites maintained or controlled by third parties, and the Company does not control such third-party website(s) and hence is not responsible for any transactions on such website(s). The Company will not be liable for any fraud on or in relation to Your Payment Card, and the Company will not entertain or address any such grievances or issues. You are requested to communicate all grievances related to such issues to your bank who has issued such Payment Card. The Company shall not be responsible for any dispute or difference related to online payment made by you through your Payment Card or any other mode available. Further, the Company will not be responsible for any financial loss, inconvenience, or mental agony resulting from the misuse of your Payment Card or associated details. Payments once made by Payment Card or via any other mode available shall not be refunded under any circumstances. You can also read our Refund Policy for more information. You must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to the Company. Further, the said information will not be utilized and shared by the Company with any of the third parties unless required for fraud verifications or by law, regulation or court order. The Company will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
  • We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the present limit with our acquiring bank from time to time or for other reasons.

CANCELLATION & RETURNS:

  • You can cancel your order for a product at no cost any time before we send the confirmation mail to that product. You can cancel one item in an order without cancelling the entire order if the order contains 2 or more order items.
  • For prepaid orders, the refund will be credited to the payment source (Credit Card/Debit Card /Net Banking) subject to the Return/ Refund terms and conditions.
  • For cash on delivery orders, the refund will be processed to your bank account.
  • Upon cancellation/ return of orders placed using gift cards, the gift card amount will be refunded back to wondr wallet. Customer can make another purchase using Wondr Wallet.
  • Please visit returns & exchange for more details about our Returns Policy.

ORDERS:

  • Any User wishing to make a purchase shall register on the website after adding the item(s) to the shopping cart. The User may be asked to provide any other mandatory information required under law like Permanent Account Number (PAN) and/or GST number at the time of purchase.
  • Orders are normally considered complete only after the payment has been received by the Company, unless otherwise stated.
  • To confirm the orders, the Company may at random, call up the User who has placed orders through the Website and ask the User a verification question. The Company will confirm the order only after the verification question is answered by the User.
  • In the event the bank rejects to honour any payment transaction made by a Member towards an order, wondrdiamonds.com shall have the right to refuse to ship the order to the Member without any liability whatsoever.

DELIVERY:

  • Company does everything in its power to respect the delivery schedule indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God.
  • At the time of placing the order, the User shall state the full name of the recipient as stated in his/her (recipient’s) government approved photo identification. At the point of delivery, the recipient shall collect the product, by furnishing any one of the following Government approved photo identification card:
    • Ration Card (should be issued in the name of the User/recipient);
    • Driver’s License;
    • Permanent Account Number (PAN) card;
    • Voters Identification card; or
    • Passport
  • Delivery shall be made by the Company/courier agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
  • . In case the User wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the User cannot change the recipient details after the order is processed.
  • The User has the option to change the shipping address, before the product is actually shipped. In the event the User wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the “Change Shipping Address” button next to the shipping address and change the address. This “Change Shipping Address” icon will be active only till the order status changes to “Shipped”. Once the order status changes “To Shipped” the “Change Shipping Address”, link becomes inactive.
  • All shipping charges and other local charges shall be borne by the Company. Recipients accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.
  • The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries
  • If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to the Company. All costs for re-shipment and handling in the case of non-delivery to the User shall be chargeable to the User.

AVAILABILITY:

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 15 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

CERTIFICATE:

The entire jewellery will be certified either by an independent third-party certifying authority or by the Company depending on the value of the Jewellery.

PROMO CODES:

  • The Company has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website. The Company can at any time ask the Member for the proof of having received the promo code. Promo codes can be used only on specific orders as deemed fit by the Company.
  • Applicability of Promo Codes on certain items, on specific orders, or on specific dates or occasions is at the discretion of the Company.
  • Promo codes cannot be clubbed with any other special offer on the site, unless expressly otherwise stated.

OFFER TERMS & CONDITIONS:

Special offers are valid only on select designs on jewellery.

The Company may change (add to, delete, or amend) these terms from time to time.

CONTESTS:

The winners of contests and giveaways will be selected at the company's discretion.

The prizes/ gifts/ giveaways are non-returnable/ non-exchangeable. Any additional facilities provided by the company to winners and selectees of any contest is at the company's discretion.

The Company reserves the right to change the terms and conditions of contests/ giveaways without prior intimation.

All queries will be resolved at [email protected].

UNFORESEEN EVENTS:

In the event, any situation/event occurs not covered under these terms and conditions you can write to us at [email protected] with your queries and/or grievances and we shall try our best to resolve such queries and/or grievances at the earliest. Kindly note each query and/or grievance may be handled differently on a case to case basis.

INDEMNITY:

  • You agree and undertake to indemnify and keep indemnified the Company, its officers, directors, employees, suppliers, and affiliates for any damages, losses, costs, charges and expenses including reasonable attorney fees that the the company may suffer on account of authorized or unauthorized use of your Account Information or password as a result of your failure in keeping your Account Information secure and confidential or if you permit a third party to use your password or other means to access your account or as a result of any threatening, libellous, obscene, harassing, or offensive material uploaded/transmitted by you on the cloud infrastructure of the company.
  • You agree that the Company will not be liable to you or to any third party for any harm related to, arising out of, or caused by the modification, suspension or discontinuance of any of our Services for any reason.

DISCLAIMER:

  • The Company provides the services on “as is” basis and expressly disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, service provided through or in connection with the website.
  • . In no event shall the Company be responsible for any third party misuse for the data and for any acts, deeds and circumstances beyond the control of the management of the company.
  • You agree and acknowledge that you are solely responsible for your conduct and that your Account Information will be complete, accurate, and up-to-date.
  • The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

MODIFICATION OF TERMS AND CONDITIONS OF SERVICE:

The Company may at any time, without any prior notification to you, modify these terms and conditions. Please review the latest version of the terms and conditions before proceeding to avail the service. If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions.

INTELLECTUAL PROPERTY RIGHTS:

The Company may at any time, without any prior notification to you, modify these terms and conditions. Please review the latest version of the terms and conditions before proceeding to avail the service. If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions.

  • The Company owns the website as well the intellectual property contained thereon including all programs, processes, designs, illustrations, texts, names, brand names, images, videos, software, technologies, trademark, trade names, inventions and materials therein and all the services offered by the company in the website
  • We reserve the right to remove any Content or the user data that violates these Terms or the applicable law, including for example, copyright or trademark violations, impersonation, unlawful conduct, or harassment.
  • All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the intellectual property laws governing India. Company will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

DISCLAIMER OF WARRANTIES:

You expressly understand and agree that the use of the services is at your sole risk. The services are provided on an as-is-and-as-available basis. The company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The company makes no warranty that the services will be uninterrupted, timely, secure, or error free. Use of any material downloaded or obtained through the use of the services shall be at your own discretion and risk and you will be solely responsible for any damage to your computer system, mobile telephone, wireless device or data that results from the use of the services or the download of any such material. No advice or information, whether written or oral, obtained by you from the company, its employees or representatives shall create any warranty not expressly stated in the terms.

LIMITATION OF LIABILITY:

You agree that the company shall, in no event, be liable for any consequential, incidental, indirect, special, punitive, or other loss or damage whatsoever including without limitations or for loss of business profits, business interruption, computer failure, loss of business information, or other loss arising out of or caused by your use of or inability to use the service, even if the company has been advised of the possibility of such damage. In no event shall the company’s entire liability to you in respect of any service, whether direct or indirect, exceed 1% of the product value paid by you.

FORCE MAJEURE:

The Company shall be not held liable for any delay or failure in performance of any part of these terms from any cause beyond our control and without our fault or negligence, such as acts of God, acts of civil or military authority, current laws and regulations and changes thereto, embargoes, epidemics, war, terrorist acts, riots, insurrections, fires, explosions, earthquakes, nuclear accidents, floods, pandemics, strikes, power blackouts, volcanic action, political unrest, other major environmental disturbances, unusually severe weather conditions, acts of hackers and other illegal activities of third parties, inability to secure products or Services of other persons or transportation facilities, or acts or omissions of transportation or telecommunications common carriers or acts, omissions, overloading or slowdowns over the Internet or any third party Internet service providers.

WAIVER AND SEVERABILITY:

Any failure of the Company to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire terms and conditions between you and Company, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated such that the remaining provisions of the Terms of Service will continue in full force and effect.

GENERAL TERMS AND CONDITIONS:

  • These terms and conditions shall be governed by the jurisdiction shall be at Coimbatore and if there is any dispute, the same shall be resolved as per the Arbitration Act, 1996.
  • If any part of the terms and conditions is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the terms and conditions shall continue in effect.
  • You acknowledge that the relationship created through your use of this website shall be of principal to principal. You shall not represent yourself as a representative agent or employee of the Company.
  • You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into a legally binding agreement.
  • Any feedback / opinion(s) expressed in response to email queries on the website should be treated as general suggestions only. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Whilst every effort is made to address all queries and to accommodate valuable feedback from the users, the Company does not guarantee a response or action to every mail.
  • The terms and conditions herein form an agreement. Please read these terms and conditions carefully and if you are not agreeable to any terms and conditions please do not proceed further. If you have any queries or need any clarification or assistance please contact us at [email protected].